Shipping & Returns Policy

Please carefully review our Shipping & Returns Policy when purchasing our products. This policy will apply to any order you place with us.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard (3-5 business day) shipping on Orders over $50.

Shipping Fees

We also offer shipping at the following rates:

Standard Fedex Ground; 3-5 Business Day; $8

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

We do not offer international shipping.

Allow up to 48 hours processing time before your order is shipped. Orders received M-F are processed same day or by the end of next business day. Orders received on Saturday & Sunday are processed by Monday. Orders must be placed by 11AM (EST) in order to be processed on the same business day.

Bioderma ships via Fedex to US addresses only. We cannot accept international shipping/billing addresses. We do not ship To Hawaii, Alaska, Puerto Rico or Guam.

Bioderma does not ship to APO/FPO, P.O. Boxes. We are not able to ship to P.O. Boxes within a U.S. Territory.

Thank you for your purchase! We hope you are satisfied with your order. However, if your item arrives damaged or has a defect, you may return it for a full refund. Please review the details of our return policy below.

All returns must be postmarked within 14 days of the purchase date.

Returned items must be in new and unused condition, with all original tags and packaging intact.

For further assistance with your return, please contact our customer service team via our web form.

To return an item, please contact our Customer Service via our Web Form to check if you are elligible for a return. Instruction will be provided to you afterward.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Once your order is submitted, you have a 30-minute window to cancel it by submitting a request through our web form.After this time, cancellations are no longer guaranteed; but you can still check our Shipping & Returns section for details on how to return your order if needed.

For defective or damaged products, please contact us via our Web Form at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.