Shipping & Returns Policy

Please carefully review our Shipping & Returns Policy when purchasing our products.
We’re committed to delivering your Bioderma favorites quickly and safely. Below you’ll find everything you need to know about shipping, tracking, returns, and refunds.

This policy will apply to any order you place with us.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
We currently ship within the United States only.

• Free Shipping: Free Standard Shipping (3–5 business days) on orders over $50
• Shipping fees: $8 Flat Rate Standard Shipping (FedEx Ground, 3–5 business days)

Please note:
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
Delivery timeframes are estimates and may vary during peak periods. All times and dates given for delivery of the products are given in good faith but are estimates only.

- Bioderma ships via Fedex to US addresses only. We cannot accept international shipping/billing addresses.

- We do not ship to Hawaii, Alaska, Puerto Rico or Guam

- We do not ship internationally

- We do not ship to APO/FPO addresses

- We are not able to ship to P.O. Boxes within a U.S. Territory

Orders are processed within 24–48 business hours.

- Orders placed Monday–Friday before 11 AM (EST) are typically processed the same day.

- Orders placed after 11 AM (EST) or on weekends will be processed the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

As soon as your package ships, you will receive a tracking number via email.

You can use this number to track your shipment directly on the FedEx website.

If you do not receive tracking information within 48 business hours, please contact our Customer Service team.

If your tracking information shows your package as delivered but you have not received it:

1. Please check around your delivery location and with neighbors.
2. Contact FedEx directly to open a claim if necessary.
3. If you still need assistance, contact our Customer Service team.

We are not responsible for packages lost or stolen after confirmed delivery.

Thank you for your purchase!
We hope you are satisfied with your order. However, if your item arrives damaged or has a defect, you may return it for a full refund. Please review the details of our return policy below.

- All returns must be postmarked within 14 days of the purchase date.

- Returned items must be in new and unused condition, with all original tags and packaging intact.

- For further assistance with your return, please contact our customer service team via our web form.

Please note: Sale items are FINAL SALE and cannot be returned.

1. Please contact our Customer Service team via our web form.
2. Our team will review your request and confirm eligibility.
3. If approved, return instructions will be provided.

Please note: Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method.

- Once your return is received and inspected, please allow up to 7 business days for processing.

- Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your bank.

- You will receive an email confirmation once your refund has been issued.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete, including the street address, apartment or unit number, city, state, and ZIP code.
Please carefully review your shipping address before placing your order.

Once an order has been placed, we are unable to modify the shipping address. If you notice an error, please contact our Customer Service team via the web form as soon as possible. Order cancellation requests may be accommodated only if the order has not yet entered processing and cancellation remains technically possible.

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or packages being returned to the sender.
Bioderma is not responsible for delivery issues caused solely by inaccurate or incomplete shipping information provided by the customer, to the extent permitted by applicable law. This does not affect any rights or remedies available under applicable consumer protection laws.